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FRAMES

Postage of Frames.

NOTE: All frames delivered by post will be supplied with acrylic (Perspex) in place of glass. This product is lighter, more shock proof than glass and will stand the test of time.

Can I buy a mat only?

Yes, for photo mats 13x18, 15x20, $15.00 each + $10 postage within Australia
Certificate mats available $65 each + $15 postage within Australia
Contact us for details This email address is being protected from spambots. You need JavaScript enabled to view it. 

Can I get replacement glass?

Yes it is available to be picked up from the ceremonies only. Plain $15.00, Diffused $25.00

Is it difficult to mount the testamur into the frame?

No. Simply remove the backboard by bending flexi pins, insert testamur over mat board aperture, apply tape (supplied) across two top corners and reassemble.

If I order online can I pick up my frame from a ceremony?

Yes, you will need to notify us of the ceremony and your frame will be ready on the day. This email address is being protected from spambots. You need JavaScript enabled to view it. 

We will remind you on the day via SMS message that your frame is ready to pick up.

How long does it take to get the frame via online order?

Each frame is custom made and will be delivered within 4 weeks from receipt of your order. Any problems at all, you can contact our customer service number -  or 0438 739 793.

Delivery Costs for frames

          Delivery cost is calculated in the shopping cart according to your postcode. Below is an indication of postage costs.

  • Delivery price for first Small item: $15.00, additional Small items: $5.00
  • Delivery price for first medium item;(e.g. single certificate frame)$20.00, additional medium items: $5.00
  • Delivery price for Large item: $30.00 Melbourne metro $50 country

PLAQUES

How long does it take to receive a plaque via online order?

Each plaque is custom made and will be delivered within 6 weeks from the receipt of your order. For any queries, contact our customer service number - 03 0438 739 793.

What do I need to supply for a plaque order?

Artwork - if we do not sight the original certificate we will accept an A4 size, high quality, colour copy in either a PDF or EPS file format, authenticated on the front by either a Justice of the Peace/Lawyer/Police Officer/Pharmacist etc as being a true copy of the original. The authentication must not cover any text or artwork. Copy must be attached with order or emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. 

Product Impression (Plaques)

R & J Framing and Plaques will provide an impression of your existing degree/certificate as per your order. However, due to laws relating to intellectual property and for the customer's own interests, we will not print any wording or mark that is contained in any seal or logo belonging to any institution unless either:

*R & J Framing and Plaques has the express authority of the institution to make such replication;

or *the customer seeks and obtains the consent of the institution to authorize the replication.

Artwork Charges

A minimum initial setup cost of $40 applies to all logos or graphics provided to us for the first time. This is a once only charge. When your artwork has been set up and saved, unless an alteration is required, no further set up fees apply.

We normally provide a single pre production proof for your approval. If you require more extensive proofing it may be chargeable. If there is a charge involved we will notify you in advance.

Delivery Costs for Plaques

         Delivery costs are calculated in the shopping cart according to your postcode. Below is an indication of cost.

  • Delivery cost within Australia $15 for plaques, $20 for larger items
  • Delivery cost international $60.

GENERAL FAQS

How can I pay for the item?

You can purchase by:

  • Pay by credit card online using our secure National Australia Bank Payment Gateway.
  • Direct credit
  • Pre-pay then collect at a ceremony at a participating University.

What if the frame or plaque is damaged?

We ask that you check your item for damage with witness from delivery representative before signing. If there is any damage do not accept the delivery and contact us.

How are items posted?

Freight within Australia is by Registered Post. Freight outside Australia involves Registered Post where available and Air Post.

We can advise on expected delivery times but R & J Framing and Plaques accepts no responsibility for delays which are beyond our control.

If a delivery cannot be made due to

a. an incorrect or inadequate address provided by the customer

b. no person being in attendance to accept a delivery

c. customer not collecting item from Post Office

the item will be returned to us by Australia Post. The delivery will be rescheduled and an additional delivery and administration charge will be levied.

Undelivered Goods

If you have placed an order and have not received delivery within 4 weeks for frames and 6 weeks for plaques, please phone R & J Framing on 0438 739 793. Please have your order confirmation email on hand (you will receive this after you place your order).

GST

All prices quoted on this website are GST inclusive.

Currency

All prices quoted on this website are in Australian Dollars (AUD).

Returns Policy

R & J Framing and Plaques’ manufacturing and shipping record is very impressive.

Product sizes and colours shown throughout the site may vary slightly from the actual due to limitations in photography and monitor display. Although product size and colour information displayed is normally accurate, there may be some slight variation between batches therefore we must state that all sizes and colours are approximate.

If you are not completely satisfied with your purchase please contact us.

Return of goods will only be accepted if contact is made within 48 hours of delivery.

Please do not return items unless you have contacted us. Products returned without notification will not be accepted.

Products must be returned complete and in original condition and packaging at purchasers cost within 7 days of supply to receive refund.

Refund of the purchase price excludes any freight charges.

Custom made items

Please choose carefully as we do not offer exchange or refund on any custom made items unless the item is faulty, signifcantly different to the artwork approved prior to production, or where otherwise required by law.

We will not accept responsibilty for errors in the information provided by customers. Although obvious errors may be detected, our system takes the information you provide directly into our software and cannot account for every variable. Please be sure to check spelling of names etc thoroughly.

We ask our customers to inspect their parcels before collecting from the post office. If there is evidence of damage during postage the item can be rejected and returned to us free of charge to the customer.

Is workmanship guaranteed?

Because we want you to display your item with pride we guarantee workmanship and the quality of all materials used UNLESS CARE INSTRUCTIONS HAVE NOT BEEN FOLLOWED.

Please inspect your parcel on collection and advise postal authorities if damage is evident. Any plaque damaged in transit will be replaced upon its return to us. (Return postage is at your expense).

Claims for damage must be notified within 2 days of delivery.

Care of Frames and Plaques

Our frames and plaques are not designed to be indestructible!

They should be handled with care AT ALL TIMES

Hang or display with hooks / stands designed for the appropriate weight of the item.

Dust with a soft, clean microfibre cloth.

Do not rub or use detergent or sprays.

Do not place in direct sunlight.

Privacy Policy

All data submitted to the site administration by customers is safely stored and kept confidential. This data is used to process and deliver your order, and to help us monitor and improve our processes. None of your details will be passed on to any other third parties.

Sensitive data such as your personal details and payment details are transmitted over an SSL connection in the interests of maximising security.

R & J Framing is not connected to a third party in anyway and do NOT give out any customer information.

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